It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Your most unhappy customers are your greatest source of learning.” Bill ...

Are you exploring all of the ways to apply customer satisfaction results to unlock business insights? If you’re like most companies with a customer satisfaction score averaging between 7 and 8, you ...

Kwik Trip, a regional powerhouse in the Midwest, has overtaken Wawa as America’s top convenience store chain according to the ...

Learn how a call center compares with its industry peers, the industry average, and world-class performers for the top call center benchmarks and industry standards. The top call center benchmarks ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...