The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

Many small businesses rely on quality customer service to attract and retain customers. Giving employees the tools to provide the highest quality service possible is the goal of any customer service ...

NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered customer ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Small businesses struggling to keep customers and entice new ones can test out new call center technology or sign up for social media sites or even implement customer relationship management (CRM) ...

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

Whether it's the phone company, a big box store, or an insurance provider, everybody has nightmare customer service stories. To me, the most frustrating problems are the ones that companies create for ...

In my native Dutch language, we have an expression "operatie geslaagd, patiënt overladen," which translates to "surgery successful, patient deceased." Just because a procedure or process was performed ...