The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded digital landscape. The good news is, today’s digital tools offer more ...

There are approximately 34.8 million small businesses in the United States, accounting for roughly 99% of all businesses. Earlier this year, my company released data highlighting the impact financial ...