In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

If you've ever gotten annoyed waiting for technical support to help you sort through your enterprise computing issues, you'll love Dell's latest offering. With SupportAssist, the company's new service ...

You know, I think Michael Corleone said it far better than I can: Just when I thought I was out, they pull me back in. As such, how about I simply let today's email from Dell underscore my ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

TORONTO – Fake tech support phone scams are nothing new to Jan Miller. The Victoria, B.C., resident has been receiving calls from scammers claiming to be with Microsoft for years. But this week the ...

One of the reasons given for Michael Dell re-claiming the CEO mantle at Dell last week was the realization that customer service standards had slipped, and need to be restored. In our ZDNet ...

Dell Technologies will continue to innovate across its broad portfolio through to 2025, with three areas of focus that includes, artificial intelligence (AI) and the Dell Technologies AI factory, its ...