New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- ...

Customer experience technology providers join forces to develop more reliable autonomous agents for enterprise contact centers.

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...

Marketers have long known the benefits of mining and archiving customer data. But what if a company used data to enhance experiences by anticipating customer needs? Imagine if a company knew your name ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy In today's complex business market, customer and ...