“ITIL introduced the concept of the service lifecycle. As new technologies come in and old ones go away, it’s important to continuously study how people at the forefront are providing the same sort of ...

About three and a half years ago, LG&E Energy LLC was researching best practices for information technology services when company officials stumbled upon a concept that has revolutionized IT ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

There are many frameworks available and practiced by various organizations and practitioners of IT. All frameworks try to address problems in a particular area. For example, the information technology ...

I have a nightmare vision of storage administrators becoming clones of the mail carrier Newman from the TV sitcom Seinfeld, who once bemoaned the endless pressures of his job, crying, “The mail! It ...

ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

When Patrick Quain -- CIO of the Arizona Department of Administration's Information Services Division -- speaks, people listen. In the mid-2000s, he sold other state CIOs and IT managers on the idea ...