In today’s hypercompetitive business environment, agility and integration are no longer optional; they are strategic ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

IT Max Global highlights how generative AI, specifically Microsoft’s Copilot, is transforming the customer service landscape while delivering AI-enhanced, cohesive experiences that are responsive, ...

Trueblue with Microsoft for the launch of a CRM solution based on Artificial Intelligence and aimed to change the way of work for Life Science market. MILANO--(BUSINESS WIRE)--Trueblue is making the ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

Microsoft launches Dynamics 365 Commerce, ARM Treasure Data updates CDP offering, Cheetah Digital debuts Customer Engagement Suite and more CX news. Microsoft debuted commerce solutions for its ...

The Eastern Cape Department of Health (ECDOH) in South Africa delivers health services to the citizens of the province. The shared call centre is responsible for tracking and tracing all the ...

This morning at its Microsoft Ignite virtual users conference, Microsoft introduced a number of capabilities for Microsoft Dynamics 365, its CRM platform. Among them is real-time customer journey ...

Leveraging Amdocs' cloud-native Commerce and Care Suite and Microsoft Dynamics 365 and Power Platform, the new solution combines best in-class cloud, AI and telco technologies for a seamless consumer ...

Implementing Dynamics 365 Customer Engagement can be a game-changer for organisations looking to enhance their digital presence and improve customer interactions. However, the path to successful ...