Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

CRM leaders can't scale AI impact until frontline users trust it. Here's how to shift from skepticism to success.

This internally focused approach suffers from low user adoption, poor data hygiene, and end-user work arounds that add friction to customer relationships and hinder the customer interaction tracking ...

By DonDaddy N. KYEREMATENG The urgency to transform Insurance firms across Africa are losing time, trust and revenue to outdated systems. Manual workflows, fragmented teams and paper-based ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

By taking into account a more thorough analytical download, history indicates that hot stocks and emerging themes eventually ...

Key Insights Given the large stake in the stock by institutions, Salesforce's stock price might be vulnerable to ...

Legends and rumors trail the elusive Queen of Sheba through the rock-hewn wonders and rugged hills of Ethiopia.

Resy today announced new integrations with Loyalist and Fishbowl, two leading customer relationship management (CRM) ...

Texas built a big lead but had to hold off a wild fourth-quarter rally by Vanderbilt for the key 34-31 SEC win ...

Crum & Forster (C&F) announces the promotion of Paul Anderson, CIC, CRM, CRIS, to Senior Vice President to lead the retail ...

Senior execs are realising that there's more to successful enterprise AI implementation than the hype cycle might have ...