Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

If you asked 10 random people on the street where they would go to file a complaint about a business, responses would include the FTC, their state Attorney General, or another federal or state ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

If you have a Google business profile, you can respond to Google reviews of your business left by customers. Here's how to do it on desktop or mobile.

Customer reviews are the most influential form of local business content. Surveys routinely reveal that upwards of 90% of consumers read reviews as they search for nearby goods and services. In this ...

Sponsor: BBB of Central Ohio For customers shopping local businesses, online reviews pull a lot of weight. But these days it’s hard to know what you can really trust. Beyond the ratings, the ...

A few years ago, I used to believe that flashy ads and crazy discounts were the magic pills to grow a business. And to some extent, they worked. People clicked, bought and left. But the ROI didn’t ...