CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, said that the current banking sector faces the challenge of ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

CEO Brian Niccol said investments in hiring, employee hours and improved order sequencing are contributing to higher brand ...

Starbucks CEO Brian Niccol doesn't expect AI to replace baristas as the coffee chain focuses on improving the "human-to-human ...

Etihad CEO Antonoaldo Neves unveils a disciplined growth plan focused on profitability, premium service, and AI-driven optimization—while pushing network expansion and maintaining 90% load factors ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Marketing starts with trust. And you build trust faster and cheaper through active reputation management than by simply ...