Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading ITSM vendors. EasyVista, with its ...

Modern dining ventures rely on far more technology than most guests ever realize. What once revolved around kitchens and cash registers now depends on intricate ...

Research: The findings show that the average resolution time before GenAI was 27.42 hours, which decreased to 22.55 hours ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

In addition, cloud ITSM is frequently employed using a defined processes and framework, and mostly Information Technology Infrastructure Library (ITIL). Moreover, Information Technology Service ...

Serval has successfully secured $47 million in funding to advance the development of AI agents specifically designed for IT ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

SolarWinds’ State of ITSM Report 2025 shows that generative AI helps IT teams speed incident response and resolution.

LTIMindtree [NSE: LTIM, BSE: 540005], a leading global technology consulting and digital solutions provider, today announced ...