Automaker Ford has recalled more than 510,000 trucks, SUVs and other vehicles for multiple issues in late October, NHTSA said ...

Recognition highlights Milton Hydro’s leadership in leveraging technology to transform customer service and enhance accessibility across its growing communityMILTON, Ontario, Oct. 31, 2025 (GLOBE ...

Is the Trump-branded T1 phone vaporware? Trump Mobile, the carrier licensing the president’s name, initially promised to ...

Big Easy Concrete announced the implementation of its no-cost quote program, allowing residential and commercial clients to obtain competitive project estimates without financial obligation. This ...

Companies in Europe are redefining customer experience operations with automated, cloud-enabled platforms that unify service ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

Javascript must be enabled to use this site. Please enable Javascript in your browser and try again. Older adults losing SNAP benefits in November. Give now to help ...

The commission votes along party lines to set higher caps on prison phone calls, which is expected to increase costs by 83%.

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

A Woburn-based remodeling company abruptly closed its doors, leaving employees jobless and customers with unpaid bills and unfinished projects.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.