Even though email and other computer-based communications have taken precedence in business, telephone communications continue to be a primary means. Many customers, contractors and institutions ...

April 1, 2013 - (Mobile, AL) - Parents, take heart! If you are concerned about the decline in civility, respect and plain old good manners among our younger generation, now there is help! Christy Kent ...

Reading Pilita Clark’s Business Life column (“A fresh phone hell in the office”, July 21) reminded me of the training film I was shown when I started work in the 1970s. Filmed I suspect many years ...