To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Toy store Toys “R” Us Canada notified its customers that a threat actor stole their personal information and leaked it on the ...

“After entrusting the vehicle to Fette Kia, Argenis R. Checo did not return the Jeep,” the suit says. “Instead, (he) retained the Jeep for his own personal use without the consent, permission and/or ...