Customer success (CS) is one of the most critical functions of a startup, especially a business-to-business (B2B) software-as-a-service (SaaS) startup. Your startup’s success depends on educating and ...

Turning leads into fans isn’t complicated. It requires setting the right expectations from the beginning and then exceeding them. Move the finish line away from just getting a sale and wow your ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Combining customer experience with the voice of employees is the key to addressing the biggest challenges facing your business. Over the last 10 years we have seen customer experience (CX) programs ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. Targeting new clients is a priority for any business, and ...

NEW YORK, Aug. 27, 2025 /PRNewswire/ -- Artificial intelligence is changing the foundation of customer relationship management, making data-driven engagement central to how companies operate.

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Employee experience and customer experience are not one in the same. However, ...

Opinions expressed by Entrepreneur contributors are their own. Building and maintaining customer relationships is a vital part of growing your business, but it’s easy to let it fall by the wayside ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The onset of COVID-19 placed high demands on the wireless phone service industry as cell phones and wireless networks became the lifeline for people to stay ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with wireless service overall retreats 1.4% to a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...