However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

It is considered standard for customers to tip service workers, such as restaurant servers, taxi drivers, hair stylists, and ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The reverse transformation of Cracker Barrel Old Country Store restaurants is underway. Cracker Barrel on Monday morning shared a social media post that included a 32-second video of the "Old Timer" ...

In an age of shrinking attention spans, short-form video has become one of the most effective and versatile ways to reach audiences. While business-to-business companies might think this format is ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Even celebs aren’t exempt from bad customer service. And that’s exactly what happened to Xscape singer Tamika Scott during a night out in Georgia over the weekend. As noted by a video posted to her ...

*Reddit has become a sounding board for frustrated diners airing their grievances about tipping, with many detailing the tipping point that leads them to leave nothing—or a symbolic “troll tip” to ...

Customer loyalty is tough to earn and even harder to keep. You want your customers to feel heard and valued, but it’s not always simple. We asked six business leaders from six successful companies to ...