Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

Riverbed, the leader in AIOps for observability, today announced the company’s first Agentic AI-powered solution, Riverbed ...

SolarWinds’ State of ITSM Report 2025 shows that generative AI helps IT teams speed incident response and resolution.

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

Aisera enables businesses to deliver transformative work experiences, boost employee productivity, and reduce operational costs with its award-winning AI agent platform. Aisera has been recognized as ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

A freeze watch has been issued for most of Connecticut as temperatures are expected to possibly dip below 30 degrees. The watch has been issued by the National Weather Service from Thursday evening ...

Almost a decade ago, Starry provided some broadband users their first escape from local cable monopolies. It will now become part of Verizon's fixed-wireless operation. Rob writes from Washington, DC, ...