"That's frustrating," commented one user on the viral social-media post that has received more than 29,000 upvotes.

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

Qantas's chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal ...

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...